Frequently Asked Questions
Please read before contacting KidZania.
Tickets and Reservations
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Web reservations can be made three months in advance starting on the first day of the current month. Reservations can be made through web reservations on the KidZania Fukuoka official website.
*To get the most out of your visit to KidZania, we recommend that you register as a guest member using the KidZania app. -
One person can make a reservation for up to 19 people.
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On the day, 1st Shift reservations can be made until 12:00 and 2nd Shift reservations can be made until 17:00.
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Primary School and Kindergarteners (3+ years old) must be accompanied by an adult.
However Junior High School kids may enter without an adult. Any groups without kids or any of the following combinations will be refused entry; Toddlers (0-2 years old), Adults, Seniors (60 years and older). -
Toddlers (0-2 years old) do not require reservations and can enter for free.
However Activities are only availble to those between the ages of 3 and 15 years old. Therefore groups with only Toddlers and Adults will be refused entry.*Toddlers (0-2 years old) can experience the Toddler Area.
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On the day, web reservations for 1st Shift can be made until 12:00 and 2nd Shift reservations can be made until 17:00.
Tickets for the day (Same-Day Tickets) can also be purchased from around 7:30 at the Lalaport Fukuoka 1F Bus Terminal Entrance until KidZania opens. After KidZania opens, Same-Day Tickets can be bought at the KidZania Fukuoka Airport Counter.
Reservation Changes ・ Cancels ・ Refunds
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For web reservations, you may cancel and change your reservation under "My Page". There is no fee.
*This service is not available by phone. Please make your changes by 23:55 JST (UTC+9) the day before your visit.
*Please note that we do not accept changes or cancellations on the day of your visit. -
For web reservations, you may cancel and change your reservation under "My Page" or when logged in with your Member's ID and Password.
*This service is not available by phone. Please make your changes by 23:55 JST (UTC+9) the day before your visit.
*Please note that we do not accept changes or cancellations on the day of your visit. -
After the web reservation is complete the representative name cannot be changed. Please inform the staff on the day of admission that you wish to change the representative.
■If you have made a web reservation, please present the "My Page Reservation e-Ticket Screen" from the KidZania website on the day.
If you have difficulty presenting the above, please present a memo with the 12-digit reservation number.
Entry and Exit
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"2nd Shift Entry Number Cards" are numbered cards distributed to guests in order of arrival to determine entry timing. Distribution will start around 9:30. Please check here for information on where they are distributed and how to use it.
*Important Notice* If the same visitors are admitted to both the 1st and 2nd Shift, they will be given priority when entering the 2nd Shift. Please note that if there are more kids (3-15 years old) than in the 1st Shift at the time of admission to the 2nd Shift, you are not eligible. -
On the day of your visit, we will confirm your information required for admission at the KidZania Fukuoka Airport Counter.
If you have made a web reservation, please present the "My Page Reservation e-Ticket Screen" from the official KidZania website on the day.
If you have difficulty presenting the above, please present a memo with the 12-digit reservation number.
[For those entering in the 2nd Shift]
A representative of the group can come to the KidZania Fukuoka Airport Counter for the 2nd shift by themselves to process their reservation, but please make sure that all members of the group are present at the time indicated on the "2nd Shift Entry Number Card". Please check here for further details.
*Important Notice about the "2nd Shift Entry Number Card"*
If the same visitors are admitted to both the 1st and 2nd Shift, they will be given priority when entering the 2nd Shift. Please note that if there are more kids (3-15 years old) than in the 1st Shift at the time of admission to the 2nd Shift, you are not eligible.
If the "2nd Shift Entry Number Card" is lost or if the group is not at the designated place and time, you may lose your place in the entry line and be asked to wait at the back of the line.
Please check here for information on where they are distributed and how to use it.
＜For those parking in the Lalaport Fukuoka Parking＞
Please present your parking ticket at the Airport Counter.
For further information please see Q. Do you have parking? -
[For those entering in the 1st Shift]
If you arrive before 10:00, please proceed to the entrance waiting area located near the Central Bus Terminal Entrance on the 1st floor of LaLaport Fukuoka. Admission begins 30 minutes before the start of Activities (around 8:30), but may be changed due to circumstances on the day.
*You can enter KidZania even after Activities begin at 9:00. If you arrive after 10:00, please proceed directly to KidZania Fukuoka on the 2nd floor of LaLaport Fukuoka.
[For those entering in the 2nd Shift]
Between 9:30 and 15:00, 2nd Shift Order Tickets (entry order) will be distributed in order of reception.
After 14:30, please gather all members of your group together at the designated place and time indicated on your Order Ticket.
If you arrive after 15:00, please join the waiting line in front of the admission counter.
*You can enter KidZania even after Activities begin at 15:30. Please proceed directly to KidZania Fukuoka on the 2nd floor of LaLaport Fukuoka. -
・For those with a web reservation One of the following
1. My Page Reservation e-Ticket Screen (May be printed).
2. A memo with the 12-digit reservation number
For more information, please contact the KidZania Fukuoka Information Center.Contact us here.
Access ・ Parking
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Parking is available at LaLaport Fukuoka. For parking information, please check the KidZania Fukuoka official website, LaLaport Fukuoka website.